Return Policy

We want you to be happy with your purchase from HP Create. If you are not satisfied ¹ with your product, you can return it within 30 days of receiving it. Please read the following information carefully before starting a return.

How to start a return

To start a return, please contact our customer service team at +442076600028 and provide your order number, the name of the product, and the reason for the return.
You will also need to provide description of the defect or damage of the product. This is required to process your return and issue a refund.
Once we receive your request, we will either issue a reprint, refund, or we will send you a confirmation email with a return label and instructions on how to ship the product back to us if necessary.
If applicable, you must ship the product back to us within 14 days of receiving the return label. Please use the original packaging if possible and attach the return label to the outside of the package.
After we receive the product, we will inspect it and notify you of the status of your refund. If your return is approved, we will issue a refund to your original method of payment within 10 business days.

Return conditions

You can return any product that is defective or damaged due to HP Create’s error. We do not accept returns for products that are damaged due to normal wear and tear, misuse, or incorrect washing.
You can only return products that you purchased directly from our website. We do not accept returns for products that you purchased from other retailers or platforms.
HP Create will provide a prepaid shipping label in cases where items have arrived in damaged condition or are confirmed by a HP Create representative to be defective.
We reserve the right to refuse any return that does not meet our return conditions or that is sent without prior authorization.

Questions?

If you have any questions or concerns about our return policy, please contact us at +442076600028

We are happy to assist you and answer any queries you may have.